bkoko's Privacy Policy

This Privacy Policy ("Policy") applies to the bkoko platform and all services under it. When you register on bkoko, browse the platform, or use any of its services, you are considered to have accepted the terms of this Policy.

bkoko operates a trusted online gaming platform for players in Bangladesh. We take the privacy of your personal information very seriously and are committed to ensuring a safe environment to the best of our ability.

bkoko uses your information for the following specific purposes:

• Account management: Creating, verifying, and securing your account and ensuring continuity of service.
• Identity verification: Completing age and identity verification to ensure responsible gaming. Only those aged 21 or above may use this platform.
• Transaction processing: Smoothly completing your deposits and withdrawals via bKash, Nagad, and Rocket.
• Customer support: Resolving your issues and providing necessary information through live chat and email.
• Security and fraud prevention: Detecting and preventing suspicious activity and maintaining the integrity of the platform.
• Service improvement: Analysing and enhancing platform performance to give you a better experience.
• Legal compliance: Processing information as required to comply with applicable laws and regulations.

Under normal circumstances we do not share your personal information with third parties. However, sharing may be necessary in the following specific cases:

What are cookies and why are they used?

Cookies are small text files stored on your device. bkoko uses the following types of cookies:

• Essential cookies: Required for the core functionality of the platform — maintaining login sessions, security tokens, and so on. Disabling these will prevent the platform from working properly.
• Functional cookies: Used to remember your preferences (language, display settings) so you do not have to reconfigure them each time.
• Analytics cookies: Collect anonymous data to improve the user experience on the platform. They do not identify any specific individual.

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may cause issues accessing your account.

bkoko applies industry-standard technical and organisational measures to protect your information. Our key security measures are:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by industry-standard SSL encryption. You can confirm this by the "https" and padlock icon in the address bar.
• Server security: Our servers are located in secure data centres and are under continuous monitoring.
• Access control: Only authorised staff can access specific data, and a record of every access is kept.
• Regular security audits: Security tests are conducted regularly to identify potential vulnerabilities.

bkoko retains your information only for as long as it is needed. We consider the following factors when determining retention periods:

• Active account: All relevant information is retained for as long as your account remains active.
• After account closure: Certain information may be retained for a specified period after account closure to meet legal obligations and resolve potential disputes.
• Transaction data: Records of financial transactions may be retained for an extended period as required by law.
• Technical logs: Retained for a limited period for security and troubleshooting purposes.

bkoko is firmly committed to protecting minors. This platform is operated for those aged 21 or above only.

• We carry out an age verification process at registration and do not collect information from minors.
• If we become aware that a minor has created an account, we will immediately close that account and delete the associated information.
• If a parent or guardian has concerns, they may contact us. We will take action promptly.

If the bkoko platform contains links to third-party websites, we are not responsible for the privacy policies of those sites. Please read their own privacy policies before visiting them.

Payment service providers such as bKash, Nagad, and Rocket are fully independent organisations governed by their own privacy policies. bkoko is not responsible for their data management practices.

bkoko may update this Privacy Policy from time to time. When changes are made:

• For minor changes, only the "Last Updated" date at the bottom of the page will change.
• For significant changes, we will send advance notice to your registered email address.
• Continued use of the platform after changes are made will be considered acceptance of the new policy.

For your convenience, we will try to provide previous versions through the support team upon request.